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FORD HELPLINE
 

This plan provides:
Scheduled Servicing and Non-scheduled Maintenance including Mechanical / Electrical Failure Repairs for the vehicle.

We trust it meets with your expectations and provides you with many years of enjoyable motoring. Below mentioned are the terms, conditions and limitations that apply to this plan.

Period of cover

This Plan will commence, the date you sign up for the Total Maintenance Plan.
This Plan will cease:

  • On the date the term in months has elapsed calculated from the date the vehicle was first purchased.
  • When the total distance traveled reaches the term in kilometers.
  • In case of car being declared as “Total Loss” by the insurance company.

    What is covered
    Scheduled servicing

    Subject to the terms and conditions of this plan, commencing from the date you sign up the Total Maintenance Plan, the vehicle will be provided with scheduled servicing as specified in the owner’s Manual applicable to the vehicle under normal use and operating conditions in India.

    Non-scheduled maintenance

    Subject to the terms and conditions of this plan, commencing from the date you sign up the total maintenance Plan, the vehicle will be provided with non-scheduled maintenance. Some examples include but are not limited to replacement of brake pads/ shoes, brake disc, clutch plate, lower arms, shock absorbers, belts, wiper rubber etc.

    If the vehicle suffers a mechanical / electrical failure, we will have the failure rectified either by repair / replacement through an authorized Ford dealer without any cost to the customer.

    Damage caused to glass, Lights, indicators, paints, internal or external trim, panel body, wheels, tyres and tyre tubes are not covered under non-scheduled maintenance. What is not covered
  • This Plan does not cover:
  • Any modification to the vehicle.
  • Additional parts replacement, adjustments and / or repairs that may be required as a result of any modification made to the vehicle.
  • Additional parts, replacement, adjustments and / or repairs that may be required as a result of accident, damages, loss, abuse or misuse.
  • Additional parts, replacement, adjustments and / or repairs that may be required as a result of
    • Failure to use the vehicle in accordance with the instructions contained in the owner’s manual.
    • Failure to maintain proper levels of fluids, lubricants, coolants, fuels or contamination of fluids / fuels.
    • Failure to ensure that the vehicle is properly, regularly and punctually serviced in accordance with the instructions and recommendations specified by Ford in the owner’s Manual.
    • The vehicle having been serviced by a person other than an authorized Ford dealer.
    • The use of non-genuine parts (i.e. parts that are not specified by ford).
    • Environmental damages. Examples include (but are not limited to), bird or animal excreta, industrial fallout, airborne contaminants, tree sap, and chemicals or other hazards.
    • Wading through water with a level exceeding center line of the wheels.
  • Additional service or maintenance requirements as a result of the vehicle being used under severe / unusual conditions as defined in the owner’s Manual.
  • Tyre or tyre tube replacements and repairs.
  • Vehicle registration costs, statutory and government charges, motor vehicle insurance premiums, or fuel.
  • Any repairs required as a result of continued operation of the vehicle once a defect or fault has occurred (including loss of lubricants and coolant)
  • Ant consequential loss, damage or liability incurred as a result of scheduled servicing, non-scheduled maintenance or a mechanical failure (including personal liability).
  • Any claim caused by war, warlike activities, civil disturbance, riots, natural calamities, nuclear waste or any nuclear material.

    B. This Plan will cease to operate and no claims will be accepted where the vehicle:

  • Has been modified from the manufacturer’s original specifications.
  • Is being or has been used or tested in preparation for or participation in any form of motor sport.
  • Is being used for a purpose for which it was not designed.
  • Has not been serviced in accordance with the service requirements detailed under “ vehicle service requirements” in the owner’s manual.
  • Odometer reading cannot be determined as accurate by virtue of it having been inoperative, tampered with or removed from the vehicle.
  • Is being used under harsh or severe conditions. Examples include but are not limited to, mining sites and rough off-road use. Vehicle Service Requirements

    It is a condition of this plan that you maintain, use and operate the vehicle in a proper manner within Ford’s Specified capacity and operating limits and ensure that the vehicle is properly, regularly and punctually serviced in accordance with the instructions and recommendations specified for the vehicle by Ford, as outlined in the owner’s Manual.

    To obtain scheduled servicing, non-scheduled maintenance and mechanical failure repairs, please return the vehicle to the authorized Ford dealer.

    Transferability
    Selling your car with this Total Maintenance Plan will obviously increase the value of the car. To request a transfer of the Total Maintenance Plan, contact your Ford dealer and furnish the details of the person to whom you will be selling your vehicle. This plan will not be transferred if the vehicle is sold to a motor vehicle dealer or trader.

    Period of cover & prices:

    For Ikon Customers:

    Options Purchased when Petrol
    Rs
    Diesel
    Rs
    2 Years, 30,000 kms Within 3 months of vehicle purchase 11,900/- NA
    Any time after 3 months up to12 months of vehicle purchase 12,600/- NA
    The Extended Advantage Existing Customer having extended warranty 7,100/- NA
    2 years, 40,000 kms Within 3 months of vehicle purchase 26,700/- 40,000/-
    Any time after 3 months up to 12 months of vehicle purchase 26,700/- 40,700/-
    The Extended Advantage Existing Customer having extended warranty 21,200/- 35,200/-
    3 Years, 45,000 kms Within 3 months of vehicle purchase 33,000/- NA
    Any time after 3 months up to 12 months of vehicle purchase 33,500/- NA
    The Extended Advantage Existing Customer having extended warranty 24,300/- NA
    3 Years, 60,000 kms Within 3 months of vehicle purchase 42,000/- 66,000/-
    Any time after 3 months up to 12 months of vehicle purchase 42,500/- 66,500/-
    The Extended Advantage Existing Customer having extended warranty 33,000/- 57,000/-
    3 Years, 1,00,000 kms Within 3 months of vehicle purchase 80,000/- 1,20,000/-
    Any time after 3 months up to 12 months of vehicle purchase 80,500/- 1,20,500/-
    The Extended Advantage Existing Customer having extended warranty 71,000/- 1,11,000/-


    For fiesta Customers :
    Options Purchased when Petrol
    Rs
    Diesel
    Rs
    2 Years, 30,000 kms Within 3 months of vehicle purchase 13,330/- 15,550/-
    Any time after 3 months up to12 months of vehicle purchase 17,200/- 16,250/-
    3 years, 45,000 kms Within 3 months of vehicle purchase 35,750/- 38,990/-
    Any time after 3 months up to12 months of vehicle purchase 36,450/- 39,690/-



    For fusion Customers :
    Options Purchased when Petrol
    Rs
    2 Years, 30,000 kms Within 3 months of vehicle purchase 16,500/-
    Any time after 3 months up to12 months of vehicle purchase 17,200/-



    This TMP can be availed within 12 months from date of purchase i.e., within New Vehicle Warranty Period.

    We are happy to answer any questions that you may have. Please free to contact us on 25575123 (Direct Line) or email us on servicefordmumbai@wasanonline.com. We look for ward to being of service to you.


    Sign in TODAY!!!

    Ryle Lobo
    Wasan Ford Customer Relations

    TEL: 2557 5123 / FAX: 2558 6029
     




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